Late invoices are stressful, but chasing does not have to feel awkward. A clear, polite process usually works better than a frustrated message sent too late.
Start with clear invoice records
Before chasing, check:
- invoice number
- due date
- customer email
- payment terms
- whether the work was approved
- whether the invoice was already marked paid by mistake
Use invoices and customers to keep details together.
A simple chase sequence
On the due date
Hi [Name], just a quick note that invoice [number] is due today. Please let me know if you need anything else from me.
3–5 days overdue
Hi [Name], I wanted to check you received invoice [number]. It is now a few days overdue. Could you confirm when payment is expected?
10+ days overdue
Hi [Name], invoice [number] remains unpaid. Please arrange payment or let me know if there is an issue we need to resolve.
Use AI carefully
LedgerlyPro can help draft professional chase emails from an overdue invoice. Fully automated send-and-chase sequences are part of the invoice automation roadmap, so always review messages before sending.
Try LedgerlyPro invoices or explore the AI Finance Coach.